arhaus customer service complaints

Worst customer service ever, the sales associate lie to you about the delivery schedule. I ordered same table 16 weeks ago, and still no set delivery date! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Posted: February 21, 2023. Each one was a recording to hang up and go online for more help. Insane. How much does Arhaus Furniture - Customer Service in the United States pay? Everyone is always so helpful and pleasant to work with. How am I supposed to do that myself? I was so disappointed their attitude, once they sold it they don't care anymore. BEAUTIFUL FURNITURE STORE ! After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. What a beautiful store! Read trusted and proven furniture store reviews from thousands of real customers. Phenomenal store. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. And, the little details are a big reminder that a real person created something special just for you. Return Policy: 14-60 Days With Restrictions. Clearance Items (marked Last Chance! They did not put aside my chairs and I was told too bad because they no longer have them. The package arrived in two boxes. This issue is going on over a year. Out butts hit the wood on the seat cushions. We will work with you to resolve the issue to your satisfaction. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. The retail prive was around $6,000. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. No follow through yet again. Second, there are buttons that go into the cushion. I decided to return the blankets and Arhaus sent me a shipping label. We have made several purchases with them to furnish our new home and they have been fantastic to work with. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Jerry B. said: Montgomery Mall is the premier place to see jailbait. What if my items do not fit upon delivery? It's for sure my favorite furniture store in San Diego! Now I just call her at Arhaus and tell her what I want. Slumber Search is supported by readers. The Palmer bedroom set we purchased looks great and very impressed with the quality. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Love coming here! I chose new ones. Start with a fabric or finish swatch to ensure the perfect choice. I spend about $5k to purchase the patio furniture last December. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I love the quality, the color, the comfort we get lots of compliments. I will continue to work with her on future projects. This is not something that I would have expected from a $3000 dining table. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. You won't be disappointed. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Please see our Measuring for Furniture Delivery guidelines. It needs to be done with a hand held attachment! After the third time, the concierge suggested that I return the chairs and chose new ones. We spent close to $75k at this store and purchased their warranty on the furniture. They then promised late August. They should offer free delivery over a certain amount spent. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Ugh. Customer service's response was that since they are natural wood, it is expected they will have natural variations. She said she had just the the item. I was informed that the benches are ready but the table will likely be delayed until May!! I called to check on the order since we are entering the second week of April. They told me they dont cover surface issues, are you kidding me? I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. We ordered six leather dining room chairs. they are the one should respect and feel the same way if you really like you furniture you are selling. He is honest and doesn't pressure you to purchase from Arhaus. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. The sectional with chaise was made to order. "We Are Very Disappointed with Arhaus quality and customer service. Worked with the design team to match new items from our previous purchases with another Arhaus store. Arhaus is a handcrafted furniture brand that was founded in 1986. I will never do business with them again. The 1st one we got was warped so it was replaced. Sandi Lahage the Design Consultant there is amazing. I tried several times to order them, each time being told that I would definitely get my chairs. Anyone would miss this. I asked for 10% considering I spent all night upset with my experience. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. re: order number 225510 Usually almost impossible to find a sales person. STAY AWAY. The couch bent in the middle and was closer to the floor than the ends. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Awesome ordering process! No issues with ordering, delivery either. Our sales associate was Daniel and he was very good sales person at that time. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Bad experience all the way around. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. If I could give them zero star for customer service and follow up I would do it. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. It was not listed "AS IS" so I expect all parts to come with it. I was thrilled with my order of outdoor patio furniture from Arhaus. ForLocations, The World's Best For Customer Service Info. It was a custom piece so it took quite some time to come in (which was expected). A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. We have enjoyed a wonderful experience working with the team at Arhaus. I had to post a review for Arhaus in University Towne Center, La Jolla. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Companies can ask for reviews via automatic invitations. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Slipcovers: Arhaus vs. Ballard. Read complete details for Arhaus Archarge Credit Card Accounts. My boyfriend and I adore this store! I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. The back cushions are not sewing straight. Laurie. They took longer than expected. My wife and I had a browse through here today. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. They were both delivered a week later. Should you notice an inconsistency, please contact Arhaus. Thank you for your exceptional service and quick turnaround time! Ordered an expensive coffee table after seeing in store and online. They arrive twice in the wrong color. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Step 1: Dig deeper by asking the right questions She has a flare and creative abilities which we appreciated. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Yes. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. However, the actual colors you see will depend on your computer monitor. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review.