closets by design lawsuit closets by design lawsuit

Top Class Actions is a legal news source When I tried to call my manager with questions, he was rude and wouldn't answer my questions. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This review was chosen algorithmically as the most valued customer feedback. Definitely dodged a bullet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They had to make 3 trips to our home, of which the first appointment, they missed altogether. They are sending us collection notices etc for the unpaid balance even while we are disputing. Good luck with your project with No-Closet by No-Design! Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. 115 Howden Rd Toronto ON M1R 3C7. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. status of any class action settlement claim. I responded: "Do I have to wait for another two months? Lawyers for Trump say they can't . After he left, I looked out in my garage he left all the old parts, did not dispose of them. They keep hiding and screwing people over! Share your photos and videos with others to prove the truth of your words. Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. So please, whatever you do Don't use this company. Depending on the airport, advertised fares may be out of reach. Please download the PDF to view it: Download PDF. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. Yes, he had put up the panel over the live wires in the wall. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. Kept Deposit and NEVER installed product, and won't return calls. You must contact the There were some complexities that Erica promised to review before going final but this never happened. Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. Closets by Design advertisements and pricing structures fully comply with the law. He was here for 14 hours doing a very small closet and a craft L shaped unit. But I am getting no replies. Expensive price for what there wasok if they would have been professional. All rights reserved. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. Heriberto, Miami. I ordered an Entertainment Center for my Livingroom around the Fireplace. Had no idea what they were doing. There were so many other spots that we had missed hence we had to get a cleaner to clean the place. The day before of the scheduled installation I called them since I had not received any call from them. At Closets by Design, we proudly offer three distinct closet systems to organize both . They do not belong in business. I built a house Wall to Wall, Floor to Ceiling shelving units. Don't apply to this company . big hole in the wall. I am very unhappy with my cabinets. Frankly, it was 2 closets. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. There has been ZERO response. Get A Quote. It is surely not worth throwing the money on crappy job. This caused a power outage in that room. But later he said he needed some light in the room. He didnt tell me at first. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. I told them my house was not ready. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. When they came to install we realized that the depth was not what we asked for. I had the worst experience of my life. They are cold from being in the truck, ! Thanks, A lot of factors work behind determining the price of custom closets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Not that you would after reading the NUMEROUS posts above! All Rights Reserved. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. 3rd set of file drawers? BEWARE before you deal with this people, they look and act professional but are really CHEAP. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. This case was filed in U.S. District Courts, California Central District Court. My advice - just DON'T do it! Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. This is totally unacceptable, etc." Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! Add me to the Class Action Lawsuit please, Your email address will not be published. | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . I told him to stop, go back and have her figure this out AGAIN. A deposit of $1, 673 was provided. Free Installation Click here to learn more. Reach out to me I may take them to court. Anyways some how i got through the situation with so many frustration and un happiness. Then they call me back about 2 weeks ago Closet by design has been a nightmare to work with since we set a date for installation. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. It all went downhill from there. They are the biggest scam! overview. Really! $20,000. The stage thing is my cabinet is empty. Why Ripoff Report will not release author information! To date, I have provided $3, 346 in payments. Everyday Collection. July 19 Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. If they do, I will give credit where credit is due! His friend told him to tape up like color wires and the power should go back on. They continued from there to put up the unit. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. I am. Actions does not process claims and we cannot advise you on the I told him about it, to let him know he did something to the power in that room. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! It is the consumer's problem and not theirs. I am extremely dissatisfied with this company and their resolving of this matter. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I read the comments and took them into consideration but made my own judgment. 15". Maximise storage. Submit a complaint and get your issue resolved. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. reviews. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. The purpose of this Privacy Statement is to . I think it should be illeagle to promise pay when reality is no pay. My pantry was also not anything like I wanted. Wait for it14 3/4". Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. So once again I have to wait for another panel to come in so the job can be finished. Closets By Design | 3,996 followers on LinkedIn. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? I was given an install date of 10/07/2022. We'll seestill waiting. Closets By Design, Inc. et al. To start they said they needed to take off a power plate so the unit would sit flush with the wall. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. A set of cabinets was installed over my washer and dryer. I got the closets installed, and I am very disappointed in how they carried out this task: I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! Click here to get notifications about new complaints of Closets by Design. They demand half down so I paid them $600 up front. I built a house from the ground up and never had more hassle than I did with this company. Annemarie Newbold filed a complaint on . The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This complaint was posted by a verified customer. You can get quality for a lot less! On 10/07/2022 they came to install the shelving units as described in the contract. I think it should be illeagle to promise pay when reality is no pay. Paid thousands of dollars for a new master closet. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. June 25, 2016. Own a Franchise. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. They charged a c/c without my authorization and they still owe me product. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! Depending on the material, size, and design, you can get customized closets at a cost of $1000. CA. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Compare. I am not in any way affiliated with closets by design, nor was I asked to post a positive review. We need to YELP this company into closure! But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. What kind of business is this?! This is a video about my experience with closet by design. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. Privacy Policy | BUYER BEWARE! I didn't know that the designer designed the doors, and the doors were short." We DO NOT remove reports. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. THIS IS A TERRIBLE COMPANY! I have made a decision to NOT let this go. Need to get this install complete as contracted. Well wouldnt you know it, there price are still the same today!! Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. I called made appointment received a confirmation for day and time requested. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . He acts like he is doing you, the customer a favor. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Feb 26, 2016 5:26 pm EST. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . I called 2 mths ago, she told me that it would be in October. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. They blame the Designer and always make up stories. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. administrator or law firm. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). This review was chosen algorithmically as the most valued customer feedback. Fake invoice scam targets business owners. And the pieces that did come were cheap and chipped! The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. HomeStars Closet & Storage Solutions Closets By Design - Toronto. The problem is that they DO NOT fully train their designers. This was a week later. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. Maroon 5 singer Adam Levine is filled with regret after he made one such trade. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. And guest what the installer even took some of the shelves which is I know thats belong to my order . Back and forth, the reader can picture what happened, she hung up on me. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! Plz call my cell: [protected] for more info & for a no cost claim. California closets did not make sense because they hang on the wall where is these are on the floor. Plus, our hundreds of options and accessories mean you won't have . California - THANK YOU FOR ALL YOUR REVIEWS! We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. Unfortunately, we fell for it! We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. We can work with you to remodel what already exists, or remove it entirely and start from scratch. I am checking into california consumer laws about that. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. (Newbold et al v. Closets By Design, Inc. and CBD Franchising, Inc., Case No. Being it was only a 6 section walk in, no drawers, the price was $1200. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. I ordered a walk in closet by Closets by Design. 4. Initial Franchise Fee. There is no learning curve . I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. We are working to get them on the blacklist for the military. The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Clearly, she was not, and exactly the doors I did not want, arrived. The Container Store offers in-store as well as virtual design . So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. Jason, I saw your post. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The installers just left leaving me worried about the electrical wires and found out that they broke one of the panels. New cases and investigations, settlement deadlines, and news straight to your inbox. Before commenting, please review our comment policy. I would give them a 4-6 week heads up. Choose a location near you. Paying for it all. Beware of this company. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. But they call me today, telling me that they can only install the laundry. But the reality is you are luck to cover your gas and car usage costs. Was deceived. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I feel sorry for the poor woman who answers the phone. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. When he did this, he broke that panel, of course it was the one that was hard to get. Took me better part of an hour to clean it up . PCR works with companies to arrive at their desired results. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? Imagine your Home, Totally Organized! Design was good but the product itself looks cheap as crap! . There quality of work is so bad that it's not even 3 months and my cabinets are falling off. Thank you all for taking the time to write these reviews. And since she couldn't answer my question, she said: "I withdraw what I said." I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. In essence, you are investing about $520 in drawers. Then he realized he had to get another board. Pros. In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. However, the installer never asked me for payment nor the information for the card I wanted to use. The designer did not take into account the ceiling fan near the pantry. Surprised anyone can work for these guys for a decade. drug injury lawsuits and product liability lawsuits. These 2 units were to be done on the same day. strict standards for business conduct. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. If there is anything I can do to help burn this company to the ground let me now. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items.